Store Policies

Info on SiMPore's hours, return policies, shipping details, and more.

Hours of Operation

SiMPore Inc. maintains regular business hours of 9:00 am to 5:00 pm Eastern Standard Time, Monday – Friday. To place an order, request a catalog, or initiate a technical service request after business hours, please submit an inquiry to our Contact Form or write to us via email.

Technical Assistance and Other Inquiries

For technical or other assistance, please email [email protected] or call during regular hours of operation at +01 (585) 214-0585 or +01 (888) 323-NANO.

Return Policy

Simpore.com may, in its discretion, accept returns of undamaged merchandise and replace or issue credit for any merchandise so returned. Buyer expressly agrees that such returns, replacements, and credit shall collectively be its sole and exclusive remedy. Any authorized return of undamaged merchandise, will be subject to a restocking fee and appropriate freight charges. No returned merchandise will be accepted after thirty (30) days from shipment date to the customer. Credit will not be issued on used or damaged products. No returned merchandise will be credited without a return authorization issued by simpore.com. SiMPore is in no way responsible for any consequential or incidental damages buyer has or may suffer with respect to receipt of simpore.com products.

Disclaimer

SELLER HAS NOT MADE AND DOES NOT MAKE, NOR SHALL SELLER BE DEEMED TO HAVE MADE OR GIVEN, AND HEREBY EXPRESSLY DISCLAIMS, ANY WARRANTY, GUARANTY OR REPRESENTATION, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, PRODUCT DESIGN, VALUE, CONDITION, QUALITY, DURABILITY, SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT OF ANY THIRD PARTY, OR EXPRESS OR IMPLIED WARRANTIES AS TO QUALITY OR CORRESPONDENCE WITH PRIOR DESCRIPTION OR SAMPLE. IF PRODUCT IS PURCHASED BY WAY OF A PURCHASE ORDER OR SIMILAR DOCUMENT, THAT DOCUMENT IS DEEMED TO INCLUDE THIS DISCLAIMER OF EXPRESS AND IMPLIED WARRANTIES, REGARDLESS OF WHETHER THE PURCHASE ORDER OR DOCUMENT IS SILENT OR CONTRARY TO THIS DISCLAIMER. Purchaser shall examine merchandise upon receipt. Before merchandise is used, and within seven (7) days from receipt of shipment, Purchaser shall notify Seller in writing of any claims on account of damage, shortage or otherwise. Failure to so notify Seller shall be deemed acceptance and constitute a waiver by Purchaser of all claims with respect to such products.

Purchase Orders

To place an order using a purchase order, please forward it to us at the following:
Email: [email protected]
Fax: +01 (888) 249-2935.

Pricing and Terms of Sale

All prices are listed in US dollars and are valid as of November 1, 2019. Prices are subject to change. Terms of Use can be found here.

Shipping

SiMPore membrane products are shipped via two-day service via FedEx for shipments within the US. International shipments are usually shipped via Priority International or similar service offering. Contact us before ordering if a different shipping service is requested.

Frequently Asked Questions

Got questions? We have answers – find them on our FAQs page.